A good generic PM will build a detailed plan and track status. But if they don't understand Workday's configuration sequence, testing dependencies, and cutover failure points, the plan falls apart three months in - and by then you've lost weeks and budget.
I worked with a client who budgeted $3.2 million for their Workday implementation. Eighteen months later, they'd spent $4.7 million. When I asked their CFO what happened, she pulled out a folder containing 23 change orders. Here's what nobody told her: most of them were preventable.
