Different clients. Different industries. Different implementation partners. Same problems. After 14 years leading Workday programmes on both sides of the table, these are the five lessons I'd want every organisation to hear before they start.
Your SI is measured on utilisation, margin, and throughput. That doesn't make them bad actors — it makes them a business. But when one vendor controls the plan, the resources, and the change narrative, governance becomes theatre. Here's what real oversight looks like.
